Shipping information

Q. How long does it generally take before I receive the items I have purchased through the Vitality Brands web site?

Depending on where you live, we ask customers to allow a shipping time of 7-10 business days to receive your order. We currently only ship to Australia. Orders are sent via Australia Post. If you have any concerns about an order please email us at .

Do you ship to a P.O. Box?

To ship your products direct to your door it is better that you give us a residential address   

How much will my order cost to ship?

Our standard shipping fees inside of Australia are only $8.00. However, once your order reaches or exceeds $50 it will be free shipping.    

When will my order arrive?

Approximately 7-10 working days, however sometimes the postal service does become quite busy (Easter, Christmas and those special occasions....or just "because")  

How do I change or cancel my order?

You will need to call us directly at Vitality Brands and one of our friendly customer service operators will be able to assist you with this. Once your parcel has been shipped, we will not be able to change it until you receive it. We can be reached at 1800 986 170.